Repair steps How to fix computer problems

To contact support, send an email to
Why is my monitor just not working?

One of many common support calls is: “Why isn’t my monitor working?” it almost works. It’s always a computer problem, not a teleprompter monitor problem, because computers aren’t necessarily configured export the passcode. or cannot transmit video due to laptop display settings. Be sure to find our support videos

If you end up seeing a command line black screen or start getting “automation errors”, be sure to check your video card driver for your particular laptop perhaps a beech, it needs to be updated.

If you contact our support team, they will help you renew or reactivate your license. If your license has been deactivated on your computer, check if you are using an anti-virus program that has downgraded or downgraded the .plist registry file. If so, owners should make an exception for our Flip-Q registry file in their antivirus software.

What specific guarantee?

Prompter People has a 5-year parts and direct labor warranty on our equipment, and a 12-year monitor warranty. Broken or scratched reflectors are not covered by the warranty.

how was the monitor connected?

All of our per-monitor based tooltips have inverted monitors. They connect monitors to your computer via standard HDMI and VGA composite strap. .

How to manage scrolling?

Is there a teleprompter app for PC?

Support for Windows 10 Teleprompter Pro turns your PC into yet another teleprompter with enough features to justify its Pro name. The app is generally available for $7.99 for Windows 10, Windows Mobile 10, and HoloLens. You can also try the free app for a day.

You may be in control of one of the many scrolling boards. We offer 2 Talent remote controls in addition to 1 wired controller For all operators, this can be found on the accessories page.

You can also use a large mouse or other remote control to easily launch file/action tasks. The arrow keys and space bar can also be used more often.

Do you offer a discount?

One of the reasons we can keep our prices low is because we operate with very small margins. Therefore, we cannot offer a discount.

Can I buy a teleprompter without a monitor?

Our teleprompters are indeed designed to be used with monitors with very specific real-life characteristics, so we do not sell them without monitors, unless you are using a teleprompter previously purchased from our company and want to share monitors from them.

What is the return policy?

NEW POLICY Effective JUNE 17, 2010. We understand that for many of you this will be your first teleprompter and you will spend money on it, while for others you may not know if a teleprompter is right for your needs. applicationEither camera/lens or combination is fine. Of course we’d be happy to help over the phone, but ultimately the best way to find out if you’ve been expecting this and what we’ve announced is to try it out. We currently offer a 6 day no questions asked return policy. If you have an investment teleprompter, you have 7 days to obtain an RMA number, for example when shipped to your own address, and have it shipped to a reliable and traceable carrier such as Fedex. UPS, or to return them to the country. When we receive it, anyone with “like new” packaging will refund your full purchase price, excluding shipping costs. Please do not return devices without first calling or emailing us with a return number. The number helps rma prevent things from falling through the chips and ensures you get your refund quickly. EXCEPTION TO THIS POLICY – iPad cannot be returned If your order includes an Apple iPad, the iPad can only be returned to Apple for repair, all warranties available on the iPad are provided by Apple, the main Apple Care program is not included but may apply.Brewed directly from Apple. If you need to return the teleprompter that came with your iPad, please do not return the iPad. refund If still applicable, the iPad amount is excluded. separately Return of purchased software is excluded. Please check out the demos before ordering.

Do I need a computer?

PCs work best with a III, Pentium or higher processor. On slower computers, you can reduce the image resolution to 800×600 640×480, or to reduce the load on the computer. Flip-Q requires Windows 2000/XP DirectX with 7 or higher. As for Mac, Intel Mac works well. Download it and test it. Note. The Software is non-refundable. And download before try than buy. Our Flip-Q driving software works on all versions of Windows from XP to Win 10. All operating systems, of course, mac are supported. Software

What’s included?

All Prompter People Proline monitor based teleprompters come with Flip-Q Pro and your license is activated on Mac and PC when owners need additionalpowerful licenses that can be easily obtained with the help of our support staff. Flip-Q USB can be run on multiple computers. FlipQ is our proprietary and powerful dual screen teleprompter software. All Proline Monitor teleprompters come with Mac and PC dongle versions, and the USB dongle also includes our PowerFlip software for teleprompting PowerPoint with slides. iPAD is a featured software in the Apple app store, iCUE is our app, each costing $4.99.

Can I download Flip-Q on multiple laptops?

The included standard software driver license is activated on all monitor-specific Macs and PCs. Please contact our support team if you need additional licenses. We have a Qui usb option that allows you to use your current software on any compatible PC you connect it to. If we need to install more than one permanent certificate at a time, our sales departmentNtov can offer you a price for several licenses.

What is the product warranty?

The Prompter teleprompter comes with a three-year hardware warranty and an additional year for monitors. Broken or scratched reflectors are not covered by the warranty. Click here for full warranty [PDF]

Should I buy a good freestanding or regular model?

This decision depends on two things: whether the professional is stationary and whether you have a tripod that can show the weight of the teleprompter and camera. If necessary, we will provide you with a sturdy tripod that can support up to 30 lbs.

If your speakers are securely attached to your camera, standing, mounted, or freestanding speakers are usually a good choice. With this teleprompter design, you simply place your own camera and tripod behind each standalone teleprompter and start recording. Because the standalone teleprompter has its own stand, you don’t need a sturdy tripod. Freestand is also any great for quick setup.racks, since you don’t have to attach all the camera equipment to the main teleprompter.

What is a converter scan?

The Scan Converter converts your computer’s VGA output to professional NTSC video. You may need a converter if you are using a DV-9 or our Broadcast 15 with built-in monitor. Both monitors require composite video input for programming code.